Services

“After searching for security companies in Malibu CA, I bought an alarm system from Pacific. It was fully wireless and the installation manager programmed the whole thing for me in his office and when I installed the door contacts, motion and the keypad on the wall I was all set. He was very nice to work with me to save me on install charges. Anyone who I’ve spoken to when I call are very professional and I never get a long recording to fumble through when I call. Unlike the other companies I have tried, Pacific is always there when I need them, 24/7!” – Joey M; June 2012

“Pacific Alarm Systems is the best alarm company and have excellent customer service. I highly recommend them.” – Jen C; April 2011

“We’ve used the services of Pacific Alarm for decades. We’ve never had an issue with the hardware other than replacing an old pad. Every five years or so we have the main battery for system backup replaced before anything goes wrong. There was never any hard sell – not upon installation, nor upon subsequent service visits. We were the ones who asked about beefing up the system – which resulted in panic buttons throughout the house. Customer service is great. I never have a problem reaching a tech on the phone to discuss an issue and the techs show up on time, call to let you know how close they are to coming (within a half an hour or so) and they work quickly. AND THE TECHS ARE COMPANY EMPLOYEES! Installation by techs is NOT outsourced to strangers whom you do not know, whom you might not want in your home, unlike at other California security companies. All I can add is that there are so many benefits to going with a local, family-owned firm with its own, trained, loyal and long-term/life-time, well-compensated and benefited employees as opposed to a national security company that spends much of your dollar on national ad campaigns. We’re happy to be with Pacific Alarms!” – WineScout; September 2011